British Airways’ home hub T5 has been voted the World's Best Airport Terminal by airline travellers at the World Airport Awards held at the Passenger Terminal Expo in Vienna.
Organised by independent survey company Skytrax, the awards are based on 12 million customer surveys completed over 10 months covering 388 airports.
"Despite initial teething problems when Terminal 5 opened in 2008, it has since become a firm favourite with passengers,” said Edward Plaisted of Skytrax.
“The architecture, ambience and terminal layout was repeatedly mentioned in the feedback in the survey, as well as the extensive range of shopping and dining options in the departures area."
Frank van der Post, British Airways Managing Director of Brands and Customer Experience, said, "its wonderful to see Terminal 5 being recognised as the world’s best airport terminal. The award really contributes to our brand promise of providing world-class customer service. Over the next five years British Airways will be investing more than £5-billion in new aircraft, smarter cabins, elegant lounges, and new technologies to make life more comfortable in the air and on the ground'
John Holland-Kaye, commercial director of Heathrow, said, "We are thrilled that Heathrow has been rewarded for a third time at the prestigious World Airport Awards.
“Terminal 5 is a great showcase of our vision of Heathrow's future and the level of passenger experience we are working to deliver right across our airport.
“Together with a shopping experience which responds to our customer's demands, we are proud that our work towards becoming Europe's hub of choice is being recognised by the most important judge, our passengers."
Iberia’s home hub, Terminal 4 at Madrid’s Barajas airport, was voted the fifth best terminal in the world.
The top 5 in the World's Best Airport Terminal awards were:
- Terminal 5 - London Heathrow Airport
- Terminal 3 - Singapore Changi Airport
- Terminal 3 - Beijing Capital Int'l Airport
- Terminal 2 - San Francisco Int'l Airport
- Terminal 4 - Madrid Barajas Airport