South Africa’s flag carrying airline, South African Airways has resumed its normal daily service between Johannesburg and New York. This follows the backlog at John F Kennedy International Airport in American airport due to bad weather conditions.
SAA’s New York flights were grounded throughout the weekend. The airline’s spokesperson Tlali Tlai explained the situation saying: “The flight cancellations emanate from operational challenges experienced by the JFK International Airport in the form of congestion. The airport is clearing the backlog after it closed on Thursday due to extreme and unfavourable weather conditions that prevailed. Whilst the weather conditions are within our operating limits, the airport has not been able to accommodate all airlines that have resumed operations since Friday.”
The airline has since taken measures such as: allowing passengers to re-book flights in accordance with conditions set out by SAA’s re-accommodation policy by date change by affected customers would not attract penalties. The airline has also allowed passengers to re-route their travel at no cost to passengers who were able to travel to or from Washington DC.
Spokesperson also added “We also switched the aircraft that operated on the Johannesburg-Washington DC (IAD) route to one with greater capacity. This enabled us to carry more passengers (who were able to reroute) to and from both destinations and relieve the backlog.”
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