US carrier Uniter Airlines has once again made headlines for all the wrong reasons, this time for booting a soon-to-be-married couple off their flight to Costa Rica.
According to KHOU.com, the couple were the last passengers to board the plane, and found their seats occupied by a fellow passenger who happened to be fast asleep.
Instead of waking the man, groom Michael Hohl told KHOU, they moved a few rows down to some unoccupied seats.
Hohl noted that the plane was half-empty, with many open seats to choose from.
Unfortunately for the couple, their act of consideration was not well-received by the flight crew, who insisted they return to their seats as they had ‘upgraded’ themselves.
“We thought, 'Not a big deal, it’s not like we are trying to jump up into a first-class seat," said Hohl. “We were simply in an economy row a few rows above our economy seat.”
After finally returning to their seats, the two were confronted by an air marshall who ordered them to disembark, much to their bemusement.
“They said that we were being disorderly and a hazard to the rest of the flight, to the safety of the other customers,” explained Hohl.
United has responded to its second successive PR disaster by saying that the happy couple were breaking its rules, and that they would be booked onto another flight.
Hohl, meanwhile, says he’ll never fly United again, describing the situation as “strange” and adding that he thinks the airline’s customer service has “gone real downhill”.
A bride and groom booted off a plane for moving from ‘Economy’ to ‘Economy Plus’ seats in a half-empty aircraft? Not the airline’s best recovery from last week’s Dr Dao fiasco!