South African airports have scooped several awards in the 2016 Airport Service Quality Awards, a judge of airports’ commitment to providing an excellent customer experience.
The awards are the result of a survey run by Airports Council International, based in Canada.
King Shaka International Airport in Durban and Cape Town International Airport have taken 2nd and 3rd place in Africa, falling just behind Sir Seewoosagur Ramgoolam International Airport in Mauritius.
Bram Fischer International Airport in Bloemfontein, however, is SA’s real gem, winning in two different categories.
Not only is it Africa’s best airport under 2-million passengers per year, but it’s also the continent’s most improved hub.
The big winner worldwide is South Korea’s Seoul Incheon International Airport, which hosts more than 40-million fliers annually.
In Europe, the winner is Sochi International Airport in Russia, while in the Middle East, Abu Dhabi International Airport takes the cake.
Meanwhile, in the Americas, three airports have tied in the North, with José Joaquín de Olmedo International Airport in Ecuador winning for the South.
“The ASQ Awards are presented to those airports whose customers have rated them the highest over the course of the year,” says ACI. “It measures passengers’ views of 34 key performance indicators, including airport access, check-in, security screening, restrooms, stores and restaurants.”